At Redis Solution Pvt. Ltd., we aim to deliver exceptional services and ensure client satisfaction. However, we recognize that certain situations may warrant a refund. Please review our refund policy carefully:

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1. Eligibility for Refunds

• Refunds are applicable only if the project deliverables, as outlined in the signed contract or agreement, are not met.
• Refund requests must be submitted within 7 days of project completion or delivery.

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2. Non-Refundable Cases

• Payments for consultations, initial discussions, or discovery phases are non-refundable.
• Refunds are not provided for services that have been delivered and approved by the client.
• Custom services or projects already initiated or completed are non-refundable.

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3. Partial Refunds

• If a project is mutually terminated before its completion, a partial refund may be issued.
• The refund amount will be calculated based on the percentage of work completed, excluding any applicable fees or costs.

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4. Refund Process

• Refund requests must be submitted in writing to info@redisolution.com, detailing the reasons for the request along with any relevant supporting documentation.
• Our team will review the request within 7 business days and communicate the decision.
• If approved, refunds will be processed within 14 business days via the original payment method.

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5. Payment Gateway and Transaction Fees

• Any payment gateway fees or transaction charges incurred will be deducted from the total refundable amount.

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6. Dispute Resolution

• Both parties agree to attempt resolution through mutual discussion before considering legal action.

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7. Contact Us

For any questions or concerns about this refund policy, please contact us:

📧 Email: info@redisolution.com

📞 Phone: +92 3493614440

Thank you for choosing Redis Solution Pvt. Ltd. We appreciate your trust and understanding.