Refund Policy

1. Nature of Our Services

We provide custom digital services including web development, mobile app development, ERP/CMS systems, digital marketing, AI applications, and software development. Because our work is custom-built to each client's specific requirements, refunds are handled on a case-by-case basis.

2. When Refunds May Be Considered

A full or partial refund may be considered under the following conditions:

• Project not started — If you cancel your project before any work has commenced, you are eligible for a full refund of any advance payment made.
• Significant delay on our end — If we fail to deliver within the agreed timeline without prior notice or valid reason, a partial refund proportional to the incomplete work may be issued.
• Failure to deliver agreed scope — If deliverables clearly do not match the agreed project scope and the issue cannot be resolved through revisions, a partial refund may be considered after review.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Work has already been completed and delivered as per the agreed scope.
• The client changes their mind or requirements after work has begun.
• Delays caused by the client (e.g., late content delivery, slow feedback, unresponsiveness).
• Milestone payments for completed and approved phases of a project.
• Third-party costs (domain registration, hosting, software licences, API subscriptions) paid on the client's behalf.
• Digital marketing services where campaigns have already been launched.
• Maintenance or support plans once the billing period has started.

4. Milestone-Based Projects

For projects divided into milestones, each milestone payment covers that specific phase of work. Once a milestone has been delivered and approved by the client, that payment is considered final and non-refundable. Refund eligibility only applies to future milestones that have not yet commenced.

5. Revision Policy

Before requesting a refund, clients are encouraged to utilise the agreed revision rounds included in their project. Most concerns can be resolved through revisions. Refund requests submitted without first requesting revisions may not be considered.

6. How to Request a Refund

To initiate a refund request, please:

• Email us at info@redissolution.com with subject line: Refund Request — [Your Project Name]
• Include your name, project details, payment reference, and reason for the request.
• We will acknowledge your request within 2 business days and provide a decision within 7 business days.

7. Refund Processing

Approved refunds will be processed to the original payment method within 7–14 business days, depending on your bank or payment provider. We are not responsible for delays caused by third-party financial institutions.

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be reflected on this page with a revised date. Continued use of our services after any changes constitutes acceptance of the updated policy.